FAQ

WHERE IS YOUR STORE BASED?
Melbourne, Australia.

WHERE DO YOU SHIP FROM?
Melbourne, Australia.

WHAT CURRENCY IS YOUR STORE IN?
Australian Dollars.

WHAT ARE YOUR LASHES MADE OF?
All lashes are hand made from the highest quality faux Mink. Lash Life are cruelty free. Please understand that each pair are hand made so they could be slightly different from each other due to human error.

DO YOU ACCEPT ORDERS OUTSIDE AUSTRALIA?
Currently we only ship within Australia.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders will be shipped at 12pm every day. For standard orders within Melbourne, delivery is about 3 business days. Everywhere else in Australia can take 4-7 business days. Express shipping is usually next day delivery. Please be patient as we do not control the post! 
If you have a shipping question, please contact us at lashlifeau@hotmail.com.

HOW MANY DISCOUNT CODES CAN I USE AT ONCE?
Only 1 discount code can be used at a time. 
E.g. if you qualify for Free Shipping you can not use a 20% off code.

WHAT IS YOUR RETURN & EXCHANGE POLICY?
If you are unhappy with your purchase, please contact us at lashlifeau@hotmail.com and we can discuss further.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The Shopify checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Shopify has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

HOW DO I TRACK MY ORDER?
Australia Post

WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or email us at lashlifeau@hotmail.com